SHIPPING & DELIVERY POLICIES
We ships products directly from our Houston's warehouse via USPS/UPS.
We offer delivery anywhere in the United States and internationally. We also ship to PO Boxes (see Shipping to PO Boxes) and Military (APO/FPO) addresses (see Shipping to Military Addresses).
All orders our processed for shipping within a 24-96 hours window (except during weekends or US holidays and if your item is a pre order).
If we are experiencing high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Any problems with the shipment please contact us at email@example.com immediately.
Any applicable taxes and discount coupons are added toward the total order not shipping cost.
We ship frozen goods using insulation or foam with ice packs.
Warning: All Frozen goods are packed and shipped inside a cool shield thermal packaging material and come with multiple non-toxic food grade from gel ice packs. There's a chance that it will arrived thawed. AND WILL NOT HONOR REFUNDS DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. Only order frozen products at your own risk.
We offer free shipping on orders over $65, EXCEPT when shipping to Alaska, Hawaii, PO, or APO addresses.
Real-Time Shipping Rates
If free shipping doesn't apply to you, Shipping costs would be calculated based on the order weight and distance from our location. We ship via USPS/UPS. You may visit their website for more information.
Require Signature Service
If you are worried about lost packages during delivery we recommend adding signature upon delivery option for an extra layer of protection. This type of service entails that a package you ordered will first need to be directly signed for by someone at the delivery address only. If no one is available to sign, carrier will attempt redelivery of the package on another date. Note that we are not responsible for any lost packages during the delivery handling process. You must contact the carrier directly to request support and refund. If no solution has been settled, please feel free to contact us.
Shipping to PO Boxes
Shipping to PO Boxes is available but you must select USPS as the shipping method at checkout. Additional charges may apply.
Shipping to Military APO/FPO Addresses
Orders shipped to APO/FPO addresses can only be shipped via USPS Priority. The package cannot be tracked after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days. Additional shipping charges will be applied to your credit card automatically if a shipping carrier is selected at checkout.
International shipping and handling is processed through UPS. Costs are calculated in real-time at checkout based on the order weight and distance from our Houston location.
Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy.